Bilibili Reportedly Sent Official Notice to a Deceased User Asking Them to Contact Customer Service — Community Calls It a "Séance Request"

When a platform's concern for you transcends the boundary between life and death, you know you've entered truly cursed territory. A recent NGA post exposed screenshots of an official notice Bilibili allegedly sent to a deceased user — the notice demanded that the user "contact customer service upon seeing this message, explain the situation, and submit relevant materials." Yes, you read that right: they asked a dead person to pick up the phone and call customer service.

The NGA comment section immediately transformed into a dark humor roast session. One user cut straight to the absurdity: "This person doesn't even exist anymore, lol. So who sent this and how? Are we doing actual séances now?" Another was merciless: "Not even a shred of effort in the copy-paste. Anyone with half a brain would know not to ask a dead person to reach out."

The comments escalated the absurdity with each reply. Someone posed the ultimate dilemma: "If the deceased actually called, would you dare pick up?" Another declared it was officially an "urban legend-tier joke" — asking a dead person to come back to life and contact support. One user even warned: "If this person actually calls you at midnight, you gonna answer?"

Beyond the roasting, some users dug into the deeper logical black hole of this operation. The most devastating summary came from one commenter: "Asking someone who's already locked up to prove they're not locked up — genius, absolute genius!!!" This perfectly captured the infinite loop of demanding action from someone who is physically incapable of taking any.

One particularly observant user noticed something fishy: the account in question seemed to have vanished from search results, asking "Is it deleted?" with a screenshot attached. If Bilibili quietly scrubbed the notice, that's essentially admitting even the platform realized this was a spectacular self-own.

NGA users crowned this incident "2024's First Séance Event," while another delivered a legendary quip: "Play gacha games, get in-game currency. Play Genshin, get a resurrection token." The entire saga reeks of one thing: an automated notification system that never accounted for edge cases — especially the most extreme one of all. A cookie-cutter template with cold, corporate language delivered to someone six feet under is peak institutional facepalm.

As of now, Bilibili has made no public statement on this matter. But let this be a PSA to every platform out all: before mass-sending automated notices, maybe — just maybe — verify that the recipient is still among the living.