Niche Gacha Game CS Rep Chases Players from Bilibili to NGA Forum, Ignoring Feedback to Fight Trolls Instead

When a niche gacha game has barely any players, you'd think the last thing its customer service would do is pick fights on forums. Yet that's exactly what happened with 'Divine Running Girl' (神行少女) — a CS rep who escalated a Bilibili comment section spat all the way to NGA's gossip section, turning a minor grievance into a full-blown circus.

It started on Bilibili when a player expressed concern about the game's state. The CS rep shot back with 'Why does our game even need saving?' — a dismissive retort that immediately set off the community. But here's where it gets wild: instead of de-escalating, this person actually followed the drama to NGA's gossip forum (瓜版, the community's dedicated section for gaming scandals and tea-spilling) and started arguing with random bystanders there too.

The most damning part, as multiple users pointed out, was that the CS rep ignored actual player feedback on Bilibili — legitimate bug reports and gameplay concerns — but had all the time in the world to come fight strangers on NGA. The screenshots tell the whole story.

The NGA community's reaction was a mix of disbelief and entertainment. One user dismissed the whole thing: 'Who even plays this game? Arguing about it just gives it free publicity.' Another countered with dark humor: 'Remember Xianiu Zhe (解牛者)? That game had way more hype and still died. Free circus during the holiday break is a W.' Someone else roasted the CS rep's tone, saying it 'doesn't sound like a 50-year-old veteran at all — more like a high schooler trying to be sarcastic.'

One brave soul actually looked into the game itself and came back traumatized, calling it 'catastrophically bad' and saying the drama wasn't even worth the investigation. Others drew parallels to infamous incidents like the 'XX Era' official account drama and the 'Boss Xia's Dog' fiasco — cautionary tales of game companies whose staff went full unhinged on community platforms.

By the time the dust settled, the thread had ballooned from 300 to 400+ replies. What could have been a forgettable blip turned into a public spectacle, all because a CS rep decided that chasing drama across platforms was better than doing her actual job. As the original poster mused: 'There's something uniquely entertaining about finding small-town drama right here on the gossip board.' One thing's for sure — this case study belongs in the gacha community management hall of shame.