[Genshin Impact] Official Merch Store Customer Service Engages in Conflict with Character Fanbase

Recently, players reported that customer service staff at an official merchandise store appeared to show personal bias against a specific character (Wanderer, often referred to by the derogatory nickname 'sb'), sparking significant backlash.

Furthermore, the CS representative sent a meme with the caption 'There is no one in this world worse than you,' which fans interpreted as a personal attack. The chat logs were quickly circulated on platforms like Baidu Tieba and Weibo, creating a massive PR headache.

Community reactions have been chaotic. Many fans labeled the behavior as 'abstract' (a Chinese slang term for absurd/bizarre behavior). Others speculated that the CS rep might be an 'anti' (a hater of the character) trying to troll fans, leading to ironic discussions about whether poor sales would be blamed on the staff's attitude.