Recently, the official community and various forums have been flooded with reports of mass bans affecting Genshin Impact players, with many account restoration times clustered around September 14, 2023. A Bilibili creator reported being banned immediately after spending heavily on a C6 character, and the comments section was quickly populated by other players sharing identical screenshots of their own bans. While some have since had their accounts reinstated after acknowledging these were false positives, others complain that customer support is 'passing the buck'—refusing to provide reasons for the bans and being dismissive of appeals.
A key development in this drama is the phone number used for customer support: 021-60371760. Observant netizens have pointed out that this number is identical to the one involved in the past 'Takemi' controversy (a scandal involving unprofessional conduct or data mismanagement). This discovery has reignited discussions, with many veteran players viewing it as definitive proof that the company’s internal issues remain unresolved.
The community remains divided. Some speculate this was a result of a botched batch-update in the backend, while others mock the 'Schrödinger’s Ban' system, where enforcement seems entirely arbitrary. As the conversation evolves, the comments are filled with skepticism, personal anecdotes of past unfair bans, and debates over whether these players are entitled to compensation. Many former victims of similar automated bans have even posted their old 'guilty' notices to support the current wave of frustrated players.
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