Recently, the ACG mobile game "Xingjie" has triggered a massive community outcry due to a series of bizarre and aggressive remarks made by its customer service representative. Players are questioning whether the team is not only avoiding "otaku-pandering" content but also abandoning basic professional standards. Screenshots provided by players show the CS agent using a personal QQ account to provoke and argue with them, with users noting a distinctly toxic tone in the interactions.
In the comment section, users expressed their shock and disapproval. One commenter remarked that the developer is like a "tiny temple filled with chaotic demons," suggesting that in a game already struggling with its reputation, such unprofessionalism is only adding fuel to the fire. Furthermore, players criticized the developers for being too "amateurish" (Cao Tai Ban Zi, a term for poorly run, makeshift operations) to even set up an official enterprise QQ account for customer support.
The general consensus is that this case—labeled by some as a "stupid game with a stupid customer service"—highlights the chaotic management of the project. Many onlookers noted they have seen three major dramas surrounding this game in a single day, casting deep doubt on how the developers will handle the situation moving forward.
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