A scandal recently hit the otome gaming community. Players of 'For All Time' raised concerns about the 'crystal aroma stone' included in their official birthday gift sets, questioning its material quality upon arrival.
The official customer service response was chaotic, changing its explanation three times: first claiming it was 'natural garnet,' then producing a certificate calling it 'red crystal' under pressure, and finally switching to 'natural crystal' after an independent user test confirmed the item was merely glass. The conflicting statements fueled widespread community anger.
The gift set was priced at 149 RMB and included badges and cards alongside the stone. Many fans felt cheated, viewing this as a blatant abuse of their support. Ultimately, the developer promised a full refund without requiring a return, effectively making the gift set free.
Commenters ridiculed the PR handling, with some joking that players should be thankful the character's designated color wasn't green, or else the company might have sold them broken beer bottles instead.
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