Whale with 410k RMB Spent Challenges Developer: Silent Customer Service Sparks Weibo Trend

Recently, a heated discussion emerged regarding 'Paper Games blacklisting a 410,000 RMB whale.' According to community reports, the controversy stems from the developer's chronic failure to address the concerns of a high-spending player. Since last year, the player repeatedly requested phone follow-ups from their exclusive customer service representative, only to be ignored. The initial agent deleted the player, while subsequent agents practiced 'ghosting' (playing dead).

Reports indicate that this player, who receives better service in other games, was also frustrated by the company's recurring issues with 'whale gift boxes'—which were either identical copies or missing altogether. The accumulation of these grievances led the player to delete their account, causing the story to go viral.

The situation sparked a massive uproar in the gaming community, quickly ascending to the top spot on Weibo's trending topics. Netizens were shocked by the developer's audacity, expressing disbelief at how poorly the company handled their high-value customers. The controversy remains ongoing as players express deep frustration over the company's neglectful attitude.