Within an hour of the latest Tears of Themis event, players reported that the 'pity' system (guaranteed draw) was completely broken. Users experienced issues where their pull history was wiped or they hit the 100-pull limit without receiving the featured SSR card. The developer quickly took the banner offline for maintenance.
Community members labeled this a rare and surprising technical oversight from HoYoverse. Since the game mechanics dictate that the pity counter should only reset upon obtaining a new featured card, this glitch caused widespread panic as users found the banner missing or their progress invalidated.
After a short period, the developers announced a compensation plan: 10 free pulls for the entire server. Affected players will receive restoration based on their lost pity progress, and those who failed to pull the target SSR despite hitting the limit will receive a guaranteed pull compensation. Players have expressed mixed feelings, ranging from disappointment over not getting a 'free choice SSR' to overall satisfaction with the remediation efforts.
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