Pizza Hut Collaboration Controversy: Are Scalpers Protected by Refund Policies?

Players initially hoped to watch 'scalpers' (resellers exploiting limited-time offers) suffer as their stockpiled merchandise failed to sell. However, it turns out Pizza Hut provided a 'thoughtful' loophole: the collaboration's refund policy.

The community is outraged. Players pointed out that because refunds are permitted, scalpers face zero risk—they can simply return whatever they don't sell. Some even mockingly called this a 20-million-yuan interest-free loan for the company. Many are urging others not to buy from resellers, suggesting they wait for the items to be listed on the official store instead.

Responding to the backlash, customer service confirmed that the merchandise will eventually be sold on the official store to undercut scalper prices. Despite this, players remain frustrated by both the lack of effective anti-scalper measures and the technical failures of the campaign's checkout system.